App support

The Endeavour Care app is for Endeavour Healthcare’s support workers, participants and their families, and office team. You can create an account in the app; our office checks and approves it before it can be used.

Get help

Need help? Call us on 1800 929 163, any time, day or night. Outside office hours (Monday to Friday, 9am to 5pm), your call goes to our on-call team for anything urgent, such as a worker not arriving or a change you need today. For non-urgent questions, email info@endeavourhc.com.au and we’ll reply the next business day. In an emergency, call 000.

Common questions

I can’t sign in. Use Forgot password on the sign-in screen, or call the office and a coordinator can send you a reset link.

I’m not getting shift notifications. Check that notifications are allowed for the app in your phone’s Settings, and that you are signed in. Signing out stops notifications on that phone.

My clock-in says “location not shared”. Allow location for the app in your phone’s Settings. Your shift is still recorded either way.

I clocked in with no signal. The app keeps the clock event on your phone and sends it when you’re back online, with the time you tapped.

How do I delete my account? In the app, go to Account → Delete account. Without the app, sign in on this website and do the same, or ask us by phone or email and we’ll do it for you. See Privacy in the app for what is removed and what we must keep.

Privacy · Sign in